Shipping policy

Last Updated: June 30, 2026

Thank you for shopping with PetNova! We are committed to delivering high-quality pet essentials to your doorstep as quickly and safely as possible. Please read our shipping policy below before placing your order.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order has been processed, you will receive a confirmation email with your tracking information.
During periods of high demand, order processing may take slightly longer.

Shipping Destinations

We currently ship to customers throughout the United States.

We are working to expand our shipping services to additional countries in the future.

Estimated Delivery Times

Estimated delivery times after your order has been processed are:

United States: 7–15 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your order.

From time to time, PetNova may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 2–5 business days to update after shipment.

Multiple Packages

If your order contains multiple items, they may be shipped separately from different fulfillment centers.

As a result, your items may arrive on different days. You will receive tracking information for each shipment where available.

Shipping Delays

While we make every effort to deliver your order on time, delays may occasionally occur due to:

Customs inspections
Severe weather
High shipping volumes
Carrier delays
Holidays
Other unforeseen circumstances beyond our control

We appreciate your patience and understanding if delays occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

PetNova is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update it before your order is processed.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located:

Check around your property.
Ask household members or neighbors.
Contact the shipping carrier.

If you are still unable to locate your package, please contact us within 7 days of the delivery date. We will work with the carrier to investigate the issue and determine an appropriate resolution.