Terms of service

Last Updated: June 30, 2026

Welcome to PetNova. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About PetNova

PetNova is an online retailer offering pet essentials and accessories for customers in the United States. Some products are fulfilled through trusted third-party suppliers and shipping partners.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • You are legally able to enter into a binding agreement.

  • The information you provide is accurate and complete.

3. Products and Availability

We strive to display our products, descriptions, images, and prices as accurately as possible.

However:

  • Product colors may vary depending on your screen.

  • Product packaging may differ slightly from images shown.

  • Product availability is subject to change without notice.

  • We reserve the right to discontinue any product at any time.

4. Pricing

All prices are displayed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

If a pricing error occurs, we reserve the right to cancel or refuse any order placed at the incorrect price. If payment has already been made, a full refund will be issued.

5. Orders

After placing an order, you will receive an order confirmation email.

This email does not guarantee acceptance of your order.

PetNova reserves the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Cancel orders suspected of fraud or unauthorized activity.

If your order is cancelled after payment, you will receive a full refund.

6. Payment

We accept payment methods made available during checkout.

By providing payment information, you confirm that you are authorized to use the selected payment method.

Orders will only be processed after payment has been successfully received.

7. Shipping

Shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other events beyond our control.

Please refer to our Shipping Policy for complete shipping information.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

By placing an order, you acknowledge that you have read and accepted that policy.

9. Intellectual Property

All content on the PetNova website, including but not limited to:

  • Logos

  • Branding

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Text

is the property of PetNova or its content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without prior written permission.

10. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with the website's operation or security.

  • Upload malicious software or harmful code.

  • Misrepresent your identity.

  • Use automated systems to access the website without authorization.

11. Limitation of Liability

To the fullest extent permitted by law, PetNova shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of our website.

  • Delayed deliveries.

  • Product availability.

  • Loss of profits, data, or business opportunities.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

12. Product Use

Customers are responsible for using products safely and according to any instructions provided.

PetNova is not responsible for injuries or damages resulting from misuse, improper installation, neglect, or failure to supervise pets while using our products.

Always monitor your pet when introducing a new product.

13. Third-Party Services

Our website may contain links to third-party websites or services.

PetNova is not responsible for the content, policies, or practices of third-party websites.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes become effective immediately upon being posted on this website.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the business operations of PetNova, without regard to conflict of law principles.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the Contact Us page on our website.

We aim to respond to all inquiries within 1–2 business days.